This is a great opportunity to join a well-established company based in High Wycombe.

The Customer Service Team Leader will be responsible for delivering excellent customer service through the management of your team.

Salary £26,000 plus 25 days holiday per annum rising to 27 after 5 years’ service, Contributory Pension Scheme, Private Health Care, Life Assurance, Modern office facilities, Subsidised canteen, Free parking onsite.

Working hours are Monday to Friday 9am – 5pm.

Duties;

  • Providing excellent customer service in line with departmental standards, procedures and  guidelines
  • To proactively manage your team on a day-to-day basis to ensure consistent delivery of a  first class service whilst achieving company results
  • Managing all assigned team including, but not limited to, leadership, recruitment, induction, motivation, retention, appraisals and performance management
  • To promote products at every opportunity
  • Increase retention by building strong relationships with patients
  • Have full knowledge of all procedures within the department
  • Supporting Team Manager at all times
  • Understand and uphold all systems within the department
  • Daily running of allocated team
  • Ensuring all team members work to targets as set by you in line with company targets
  • To provide reports as required by manager
  • Coach and develop all staff
  • Completing and assisting with projects
  • Management of complaints in an efficient manner to minimise customer dissatisfaction
  • Maintain and enhance customer service standards
  • Ensure adequate cover on our phones at all times
  • Be able to work under own initiative with little supervision
  • Always prepared to go the extra mile
  • Build professional working relationships with team and all departments and department heads
  • Perform any other tasks reasonably requested by the company as required

Skills and experience;

  • Excellent customer service skills together with an excellent telephone manner
  • Strong and proven knowledge of the sales process
  • Possess and able to demonstrate excellent organisational skills
  • Leadership skills
  • Proven experience of managing a team within a busy environment
  • Ability to work to and driven to achieve targets
  • Able to drive team to succeed and meet targets
  • Attention to detail with a high level of accuracy
  • Able to demonstrate initiative and work with little supervision
  • Proven excellent Database Management Skills
  • Possess influential and persuasive skill set
  • Excellent communication, oral and written, skills
  • Able to work under pressure
Job Overview
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