Due to growth and expansion the Customer Support Executive will join a supportive and growing team who provide after-sales support on a variety of different products and brands to customers.

Providing excellent customer service, you will pride yourself on building excellent rapport with consumers and enjoy troubleshooting and problem solving.

Competitive salary with excellent benefits.

Responsibilities:

  • Assist the business to meet its statutory after-sales obligations and customer T&C’s to deliver high levels of customer service
  • Ensure the warranty policy is administered in the best interests of the company and the customer
  • Authorise collections and arranging of necessary repairs under warranty
  • Provide high-quality telephone and email aftersales support to customers including retailers, dealers, service agents and end-users
  • Liaise with service centres regarding the warranty claims process and to keep accurate records of warranty submissions, rejections, and goodwill claims, including warranty claim validation
  • Manage liaison between service centres on customer product progress and resolve customer issues in line with customer expectations
  • Manage all warranty claims as per the internal SOP’s and customer vendor compliance
  • Manage all customer enquiries, comments and complaints and log details of actions taken
  • Effectively manage the complex customer complaints and escalate them to the right stakeholders to support resolutions
  • Assist the business to be cost-effective and seek out opportunities to drive efficiency within the warranty process to improve customer satisfaction
  • Maintain relationships with warranty service agents, dealers, and the wider business stakeholders
  • Assist with departmental projects and system testing to support implementation
  • Carry out other ad hoc duties as required by Line Manager from time to time

Skills Required:

  • Good knowledge of After Sales Support within a Call Centre and After Sales Support environment
  • Relevant After Sales Support experience in a relative industry
  • Ability to understand product specifications, technical information, and drawings
  • Experience of working with petrol and electrical products preferred
  • Knowledge of statutory requirements (Sales of Goods Act, Product Safety etc) would be advantageous
  • Strong analytical and MS Office Skills
  • Excellent time management and goal orientated focus
  • SAP knowledge is preferable
  • Occasional UK travel may be required
Job Overview
We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Share