This is a fantastic opportunity to join a leading fashion retailer at their head office in High Wycombe. Due to expansion our client is looking for a positive, friendly, hardworking individual to join their Customer Care Team. You must have previous customer service experience and have a passion for customer care.

This is a Part Time Temporary role to start immediately and until February 2022. The hours are 9am – 5.30pm – 3 days per week 22.5 hours per week. There is flexibility with the actual working days and some Saturday/ Bank Holiday working will be required.


  • Providing exceptional customer care at all times (ensuring a continuous bespoke/personal service)
  • Responding to customer queries within the agreed response time
  • Handling customer queries across different platforms (live chat/telephone/email/social media)
  • Building relationships with customers
  • Liaising with the warehouse team/couriers to resolve any order issues
  • Working closely with other head office departments


Experience Required:

  • Previous customer service/customer care experience (essential)
  • Excellent communication skills (both verbal and written), with a comfortable/confident telephone manner
  • Good organisational skills with the ability to prioritise and multitask
  • A flexible, motivated and reliable attitude
  • Strong Microsoft Office skills


This is a fantastic company offering a bespoke induction programme with ongoing development and a welcoming, inspiring environment.

Job Overview
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